Terms of Use
1. Acceptance of Terms
By accessing or using the mySutra.ai application ("App"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, you may not use the App. These Terms constitute a binding legal agreement between you and SutraAI Solutions LLP ("Company," "we," "us," or "our").
2. Medical Disclaimer (Critical)
mySutra.ai is NOT a medical device and does NOT provide medical advice.
- Informational Purpose: The App, including its AI Coach, food analysis, and health insights, is for informational and educational purposes only.
- Consult a Professional: Content generated by the App is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
- Emergencies: If you think you may have a medical emergency, call your doctor or emergency services immediately.
- No Doctor-Patient Relationship: Use of the App does not establish a doctor-patient relationship.
3. AI Features & Accuracy
Our App utilizes Artificial Intelligence ("AI") to analyze data and provide recommendations.
- Nature of AI: You acknowledge that AI systems are probabilistic and may produce inaccurate, incomplete, or misleading information.
- No Guarantee: We do not guarantee the accuracy, completeness, or reliability of any AI-generated content (e.g., calorie counts, modifying recipes, health tips).
- User Verification: You are responsible for verifying any information provided by the App before relying on it.
4. User Accounts & Eligibility
- Age: You must be at least 13 years old to use the App.
- Account Security: You are responsible for maintaining the confidentiality of your login credentials.
- Accuracy: You agree to provide accurate and up-to-date information (e.g., age, weight, health conditions) to ensure the App functions correctly.
5. Subscriptions & Payments
The App offers Free, Lite, and Pro subscription plans.
- Billing: Subscriptions are billed in advance on a recurring basis (Monthly, Quarterly, or Yearly).
- Auto-Renewal: Your subscription will automatically renew unless cancelled at least 24 hours before the end of the current period.
- Cancellations: You may cancel your subscription at any time through your account settings or app store settings. Cancellations take effect at the end of the current billing period.
- Refunds: All fees are non-refundable generally, except as required by applicable law.
6. User Conduct
You agree NOT to:
- Use the App for any illegal or unauthorized purpose.
- Reverse engineer, decompile, or disassemble any aspect of the App.
- Input false or malicious data to manipulate AI outputs.
- Harass, abuse, or harm another person through the App's social features.
7. Data & Privacy
Your use of the App is also governed by our Privacy Policy. Using the App signifies your consent to the collection and use of your data (including health and activity data) as outlined in the Privacy Policy.
8. Intellectual Property
All content, features, and technology (including the AI engine, algorithms, and design) are the exclusive property of SutraAI Solutions LLP. You are granted a limited, non-exclusive license to use the App for personal, non-commercial use.
9. Limitation of Liability
To the maximum extent permitted by law, SutraAI Solutions LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or goodwill, arising from your use of the App.
10. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes. Your continued use of the App after such changes constitutes your acceptance of the new Terms.
Contact Us
If you have any questions about these Terms, please contact us:
SutraAI Solutions LLP
Address:
4th Floor, Advance Research Centre, Behind Melaka College, MAHE, Manipal, Udupi.
Email:
support@mysutra.ai
Website:
mysutra.ai