mySutra.ai

Privacy Policy for mySutra.ai

Effective Date: January 18, 2026
Last Updated: May 26, 2026

SutraAI Solutions LLP ("we," "us," or "our") is the developer and operator of the mySutra.ai mobile application. We respect your privacy and are committed to protecting it through our compliance with this policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the mySutra.ai mobile application (the "App") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy is compliant with:

  • The Digital Personal Data Protection Act, 2023 (India)
  • Google Play Developer Distribution Agreement (including Health Connect Policy)
  • Apple App Store Review Guidelines (Section 5.1.3 - Health and Health Research)

1. Our Privacy Commitment

We adhere to a strict "User-First" Data Model:

  1. YOUR DATA IS YOURS: We do not own your health data; we process it only to provide you with the App's services.
  2. NO SELLING: We NEVER sell, rent, or lease your personal or health data to third parties, advertisers, or data brokers.
  3. NO ADVERTISING: We do not use your health or fitness data for advertising, marketing, or use-based data mining purposes.
  4. SECURITY: Your data is stored securely in compliant cloud environments solely to ensure you can access it across devices and to prevent data loss.

2. Information We Collect

We strictly follow the principle of Data Minimization, collecting only what is necessary for the App to function.

A. Personal Information (Identifiable Data)

Collected solely for account management and personalization:

  • Identity: Name, Email Address, Google/Apple Account ID.
  • Profile Data: Age, Gender, Height, Weight, BMI.
  • Health Profile: Dietary preferences (e.g., Vegetarian, Vegan), Allergies, Health Conditions.

B. Health and Fitness Data (Sensitive Data)

Important: We collect the following data from Google Fit, Health Connect, Apple Health, or Samsung Health ONLY IF you explicitly grant us permission within the App.

  • Activity: Steps, distance, calories burned, workout types, and duration. Heart rate is collected only via Apple Health on iOS when you grant permission. We do not request heart rate through Health Connect on Android.
  • Nutrition: Food logs, macronutrients (Protein/Carbs/Fats), micronutrients, water intake, meal photos (for analysis only).
  • Sleep: Sleep duration and quality metrics.
  • Body Measurements: Weight history, BMI trends.
  • Hydration: Water intake when synced via Health Connect or logged in the App.

C. Voice and AI-Processed Content

  • Voice coaching: If you use AI voice features, audio is processed to provide the feature during your session. We do not use voice data for advertising.
  • Food images: Photos you submit for scanning are processed for nutrition analysis and stored per your account settings.

D. Device and Technical Data

  • Technical Logs: IP address, device model, operating system, app crashes, and performance logs.
  • Precise Location: Collected ONLY when you explicitly start an outdoor workout (e.g., "Outdoor Run") to map your route. This permission can be revoked at any time.

3. How We Use Your Information

We use your data strictly for the following purposes:

  1. Core Functionality: To calculate your health metrics, track your daily progress, and display your dashboard.
  2. AI Personalization: To generate personalized diet plans, workout suggestions, and health insights using our advanced analysis tools.
  3. Cloud Sync & Backup: To store your data securely in the cloud so it is not lost if you change devices.
  4. Service Communications: To send you critical operational updates (e.g., password resets, policy changes).

We DO NOT use your data for:

  • Targeted advertising.
  • Building user profiles for commercial marketing.
  • Sale to insurance companies or data aggregators.

4. Health Connect and Third-Party Integrations

Android (Health Connect)

mySutra.ai integrates with Health Connect by Android to sync health data.

  • Limited Use Disclosure: Our use of information received from Health Connect dictates that we will strictly adhere to the Health Connect Permissions Policy, including the Limited Use requirements.
  • User Control: You retain full control over which data types you share. You can revoke these permissions at any time in your device's Health Connect settings.
  • Prohibition on Sale: We affirmatively state that data accessed via Health Connect is never sold or transferred to third parties for advertising.
  • Data types on Android: With your permission, we may read steps, distance, sleep, calories burned (active and total), workouts, weight, and hydration through Health Connect. We request only the data types needed for activity tracking and your dashboard. We do not access heart rate or resting heart rate on Android.
  • Historical data: We may read historical health data (beyond the last 30 days) only to show trends and comparisons in the App, in line with Google's Health Connect policies.

iOS (HealthKit)

mySutra.ai integrates with Apple HealthKit.

  • We do not use HealthKit data for advertising or similar services.
  • You can manage your data sharing permissions in the Apple Health app on your device.

5. Data Storage and Sharing

Where is your data stored?

Your data is stored in secure, industry-standard cloud environments that adhere to government regulations and security best practices.

Who has access to your data?

  • Internal Access: Only authorized personnel of SutraAI Solutions LLP with a "need to know" (e.g., engineering support) have access to your data, and they are bound by strict confidentiality obligations.
  • Data Processors (Service Providers): We use trusted third-party cloud service providers to host our App and data. They act solely on our instructions and are contractually obligated to protect your data. They do not own your data.
  • Legal Compliance: We may disclose information if required by law (e.g., a court order) or to protect the vital interests of a user (e.g., a medical emergency).

We do NOT share your data with:

  • Ad networks.
  • Social media platforms (unless you explicitly share a post yourself).
  • Data brokers.

6. Data Retention and Deletion

  • Retention: We retain your data only as long as your account is active.
  • Right to Delete: You have the absolute right to delete your account and all associated data at any time.
    • How to Delete: Go to Profile > Settings > Delete Account within the App.
    • Effect: Upon confirmation, your Personal and Health Data will be permanently erased from our active databases immediately. Backups are purged in accordance with our backup retention cycle.

7. Security Measures

We employ administrative, technical, and physical security measures to protect your data, including:

  • Encryption at Rest: All data stored in our databases is encrypted.
  • Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS/SSL (HTTPS).
  • Access Controls: Strict Identity and Access Management (IAM) policies.

8. Children's Privacy

The App is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with Personal Information, please contact us, and we will delete the data immediately.

10. Medical Disclaimer (Important)

mySutra.ai is an AI-powered health and wellness tool designed for informational and educational purposes only.

  • Not a Doctor: The App, its AI features, and its content are NOT a substitute for professional medical advice, diagnosis, or treatment.
  • Consult a Professional: Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
  • Emergency: If you think you may have a medical emergency, call your doctor or emergency services immediately. We do NOT provide emergency services.
  • No Dependency: You should not strictly rely on the AI's suggestions for critical health decisions (e.g., medication management) without professional supervision.

11. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact our Grievance Officer:

SutraAI Solutions LLP

Address:
4th Floor, Advance Research Centre, Behind Melaka College, MAHE, Manipal, Udupi.

Email:
support@mysutra.ai

Website:
mySutra.ai

By using mySutra.ai, you acknowledge that you have read and understood this Privacy Policy.